National data indicate communication and relationship issues are central to clinician-patient interactions and interactions in clinical teams and both have a significant impact on outcomes, safety, and quality. Specifically, data suggest that about 70% of medical malpractices cases are due to relationship and communication issues between clinician and patient. The Joint Commission has estimated that 66% of sentinel events are due to error in interpersonal communication. And a recent study of Orthopedic Surgeons indicates they believe a minimum of 25% of medical errors are due to miscommunication.
Take advantage of our experience in designing and teaching: specialized, tailored-to-your needs courses, resources and workshops to enhance healthcare communication.
ENRICH Course (Enriching Relationships and Communication in Healthcare), AACH's 4 1/2 day course.
doc.com, the Academy's e-learning resource for improving clinician-patient communication.
Managing Medical Malpractice Risk with Improved Communication Skills skills based course. In our workshops, we teach evidenced-based techniques to reduce the incidence of error and improve interactions between patients, clinicians and staff. We focus on risk preventions skills before the event occurs, during the event and dealing with the aftermath of rebuilding trust.
AACH Forum With clinician-patient communication in the forefront of healthcare education and healthcare practices worldwide, the American Academy on Communication in Healthcare (AACH) presents the most up-to-date and cutting edge research in healthcare communications at their Research and Teaching Forum.
International Conference The International Conference on Communication in Healthcare (ICCH) is the largest annual gathering of researchers, educators and administrators from around the globe to focus on improving communication in healthcare. 
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