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2013 Supporter Packages Available! 


Skillful communication to improve healthcare outcomes, safety, and patient experience

June 21-25, 2013 at the University of North Florida in Jacksonville, FL

Click the image below for a downloadable PDF brochure:

Keynote Speakers:

Gerald Hickson, MD, Vanderbilt University Medical Center
James Oberman, MD, FACS, Naval Hospital Jacksonville
Jo Shapiro, MD, FACS, Brigham and Women's Hospital 


• Fundamental relationship-centered communication skills
• Leadership skills
• Inter-professional team skills
• Coaching/Facilitation skills
• Incorporation of the EHR into the patient-provider visit
• Outcomes Improvement/Safety and Error


Small Learning Groups

These groups present a unique opportunity to address challenging communication scenarios, and to practice skills learned in the workshops. Participants will develop their own unique learning agendas for the course. The learning group format involves a low faculty to learner ratio of 1:7 and provides participants with opportunities for skills practice, personal awareness and reflections, and time for faculty and peer feedback.

Who Should Attend?
Anyone interested in healthcare communication: healthcare providers, educators, trainees, and administrators. 

Benefits of Attending:
Enhance your communication and relationship building skills to improve clinical outcomes and patient safety
Improve your team's effectiveness, efficiency and morale
Develop proficiency at interdisciplinary hand-offs to provide safe patient care
Recharge your personal battery and passion – Become a more creative and dynamic change agent in healthcare
Practice collaboration to obtain informed consent with patients and improve safety
Manage emotions under stress and become more skilled at handling unanticipated medical outcomes and addressing  medical errors
Become more skilled at turning conflict into opportunities to accept diversity and improve safety
Impact the bottom line for your organization
Complete requirements for risk management, communication, and team building

This live activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of the University of Minnesota and the American Academy on Communication in Healthcare. The University of Minnesota is accredited by the ACCME to provide continuing medical education for physicians.

This live activity has been approved for AMA PRA Category 1 Credit™. Determination of exact number of credits is pending.


The University of Minnesota School of Nursing, Office of Practice, Partnerships and Professional Development, is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Application for CME credit has been filed with the American Academy of Family Physicians. Determination of credit is pending.

Florida Board of Psychology

Application for CME credit has been filed with the Florida Board of Psychology. Determination of credit is pending.

Florida Board of Social Work

Application for CME credit has been filed with the Florida Board of Social Work. Determination of credit is pending.


Course Objectives

Upon completion of this activity, participants should be better able to:

•Demonstrate fundamental relationship-centered communication skills (to include opening an encounter, gathering data empathically, setting an effective agenda, and collaborating on an action plan).

•Apply effective skills for facilitating relationship-centered inter-professional teams.

•Demonstrate improved leadership abilities related to self-awareness, visionary thinking, conflict management, and communications.

•Apply facilitation skills for learning communities/small groups utilizing relationship-centered communication skills to include appreciative practice, active listening, and effective feedback.

•Provide constructive individual feedback by creating an environment conducive to learning. 


For more than 30 years, AACH has focused on the complex topic of medical communication and relationship-centered care to improve the quality of patients’ experience of care. The research is very clear that communication and relationship issues are critical to patient care and have multiple influences on outcomes. Communication and relationships have been demonstrated to have an impact on patients’ experience of care, improved patient adherence to treatment regimens, clinical outcomes and quality, patient safety, teamwork, cultural sensitivity and reduce medical malpractice risk.




Support provided by Mayo Clinic Florida and the University of North Florida















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