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30th Annual ENRICH Course
(ENRICH: Enriching Relationships in Communication and Healthcare)

June 22-26, 2012On the Grounds of the University of Minnesota

For more than 30 years, AACH has focused on the complex topic of medical communication and relationship-centered care to improve the quality of patients’ experience of care. The research is very clear that communication and relationship issues are critical to patient care and have multiple influences on outcomes. Communication and relationships have been demonstrated to have an impact on patients’ experience of care, improved patient adherence to treatment regimens, clinical outcomes and quality, patient safety, teamwork, cultural sensitivity and reduce medical malpractice risk.

Course Structure
The course features a variety of learning activities that are designed to enhance knowledge, skills and attitudes needed to practice and teach relationship-centered communication skills for the evolving care model and relationships of inter professional teams.

The primary design is a learner-centered model in which participants choose individual and collective objectives and develop a means of achieving them with the guidance of course faculty.

Spread the Word!
Click on the image below for a printable flier to promote ENRICH to your colleagues!

Our four learning approaches include:

Workshop Tracks
Learner-Centered Small Groups
Project Groups

The workshop tracks are:
1.  Essential Communication Skills in Health 
     Care: a Relationship-centered Approach

2.  The Art of Communication and the
      Electronic Health Record
3.  Effective Team Building
4.  Leading the Way: Leadership
     Communication for Healthcare Teams
5.  Hosting Conversations that Matter
6.  Relationships at the Heart of Patient-
     centered Medical Home

Learning groups:
These groups present a unique opportunity to address challenging communication scenarios, and to practice skills learned in the workshops. Participants will develop their own unique learning agendas for the course. The learning group format involves a low faculty to learner ratio of 1:7 and provides participants with opportunities for skills practice, personal awareness and reflections, and time for faculty and peer feedback.

The keynote topics are:
1.  "Experiences in High Functioning
     Multidisciplinary Teams," presented by
     interprofessional panel.
2.  "Challenges on the way to Sustainable 
     Health Systems," presented by David
     Moen, MD.
3.  "Relationship-Centered Communication: 
     Awareness, Authenticity and Purposeful
     Caring," presented by Virginia Seno, RN,


Upon completion of the 2012 ENRICH Course, participants should be better able to:

1. Recognize some of the broad effects of changing care models on healthcare and relationships of caregivers, staff and patients.

2. Demonstrate fundamental relationship-centered communication skills in patient care.

3. Demonstrate skills of participating in effective relationship-centered teams, especially multidisciplinary teams.

4. Identify their own individual learning goals about challenging interpersonal interactions, develop a plan to address those goals, and demonstrate ability to manage these interactions through simulation exercises, videotape review, or written reflection

"The most compassionate, powerful group of people with integrity I have ever worked with."
ENRICH Participant 2010

"A unique method of encouraging change."
-ENRICH Participant 2011

"This was the most personally useful course I have attended."
-ENRICH Participant 2011


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